Customer Service - OBH
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ALOHAS is more than a fashion brand: it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion.
Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy! It’s demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.
In a nutshell, we love what we do and it shows! 😀
THE ROLE
We are looking for a Customer Service Specialist, to work for ALOHAS during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales.
YOUR CHALLENGE
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
YOU WILL ROCK AT THIS ROLE IF
- A professional with at least 2 years of work experience in E-Commerce customer service
- Patient and empathic
- Ability to gain immediate credibility and trust
- Well organized, reliable, and thorough
- The ability to work well as part of a team as well as independently
- First-class written, verbal, and interpersonal skills
- Data accuracy
- Attention to detail
- At least C1 English level, all other languages at a high level are positively evaluated
- PC and system literate
Benefits of being part of ALOHAS
- Culture of freedom, diversity & inclusion, and responsibility ✨
- Discounts: Our team has special discounts 💯 and we do not forget their friends either!
- Office: In the heart of Barcelona, in the Gracia neighbourhood, where we take care of coffee ☕ and fruit 🍎
- Work remotely: live and work wherever you want 🌍 In your same time zone ⏰
- Home office setup: Get a laptop + electronic devices like a keyboard, mouse, and screen 💻
- Keep learning with ALOHAS 🎓 We offer English courses to our employees, more languages coming soon!
- We take care of the happiness 🌈 and the professional growth of our workers with constructive feedback 💪
- After-work meetings every month 🎉
Ready for the challenge?🚀
About ALOHAS
Want to know more? Video Presentation
Apply with us: careers.alohas.io
Our product: alohas.io/ IG: @alohas
- Departamento
- Customer Service
- Role
- Customer Service Representative Specialist - OBH LATAM
- Locations
- LATAM
- Remote status
- Fully Remote
Why ALOHAS?
At ALOHAS, we're changing the way people consume fashion by adopting the latest luxury trends and introducing them in the market at an affordable price via our "on-demand" production system. Since we only produce what you order, we cause no unnecessary harm to the planet. We want to become the best alternative to get the latest trends in fashion without harming the environment. In other words, we're a sustainable fast fashion brand.
About ALOHAS
ALOHAS is a Barcelona-based fashion-forward brand that prides itself on its on-demand production system. We encourage sustainable shopping by launching weekly capsules in which items are only produced after orders are placed. This way, we can bring you the latest trends without harming the planet.
Customer Service - OBH
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